Standard Operating Procedure (SOP)
A Standard Operating Procedure is a documented process that a company needs to put in place to ensure that services and products are delivered consistently every time.
SOPs are often used to demonstrate compliance with the regulation or operational practices and to document how tasks must be completed at your organization.
But are SOPs required? Having SOPs in place in your organization will ensure:
- SOP bring about consistency in the way an individual carries out a particular task or activity. So that problems relating to quality don’t arise.
- By following a set list of instructions, there are lesser chances of errors from any employee or process.
- In case an employee is unsure about how to proceed with his current activity, he can consult the SOP and get immediate answers, thus ensuring continuity of processes.
- SOPs in manufacturing units can be helpful in preventing accidents as the defined process is set based on best practices.
- Training new employees can be made easier if the new employee is made to follow a fixed set of procedures.
- Set SOPs help in narrowing down to the trouble areas, making troubleshooting easy.
- Help protect the employers in case of hidden liabilities and personnel matters, thus allowing needed focus on solving the problem.
At MARC, we develop SOPs keeping in mind the best industry practices and work out a tailor-made procedure to suit your organizational needs. We review your organization’s operations to understand your processes, controls, which leads to the identification of gaps. We then provide suggestions and solutions to formalize the processes and related controls.
Our SOP Manual would cover:
- Overview of the business process cycle.
- Organization structure of each department in the organization.
- Overview of roles and functions of each employee across departments.
- Internal and external policies and best practices to be adopted by the organization.
- Recommended processes and internal control procedures to be followed by personnel at all levels across various departments.
- Authorization procedures at different levels of the organizational hierarchy for various processes, transactions, and documents.
- Basic statutory compliance checklist.
- Forms to be used by the departments.